Privacy Policy - TIC Software

1. Introduction

TIC Software ("TIC Software," "we," "our," or "us") respects your privacy and is committed to protecting your personal data in accordance with applicable privacy and data protection laws, including the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (EU GDPR), the Data Protection Act 2018, and applicable United States privacy laws.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal data when you:

Visit our website;
Request information, demonstrations, or services;
Subscribe to newsletters or marketing communications;
Communicate with us;
Use our products, AI services, or consulting services.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

2. Who We Are

TIC Software provides enterprise technology services, including:

Nonstop software products;
Nonstop AI services;
Enterprise consulting;
Technology modernization services;
Related software and professional services.

Contact Information

TIC Software
185 Great Neck Road, 4th Floor, Suite 453
Great Neck, NY 11021 USA
Email: info@ticsoftware.com
Website: https://ticsoftware.com

For privacy-related requests, please contact:
privacy@ticsoftware.com

3. Information We Collect

We may collect the following categories of personal data:

A. Information You Provide Directly

When you contact us, request a demo, subscribe to newsletters, or communicate with us, we may collect:

Name;
Business email address;
Company name;
Job title;
Phone number;
Country/location;
Message content;
Any other information voluntarily submitted.

B. Technical and Usage Information

When you visit our website, we may automatically collect:

IP address;
Browser type;
Device information;
Operating system;
Referring URLs;
Website usage information;
Pages visited;
Session duration;
Cookie identifiers.

C. Marketing and Communication Data

We may collect information relating to:

Newsletter subscriptions;
Marketing preferences;
Email engagement statistics;
Demo request history;
Communication preferences.

4. How We Use Personal Data

We use personal data for the following purposes:

Providing products and services;
Responding to inquiries and demo requests;
Delivering newsletters and marketing communications;
Managing customer and business relationships;
Improving our website, products, and services;
Security monitoring and fraud prevention;
Legal and regulatory compliance;
Analytics and business performance monitoring.

5. Legal Bases for Processing (GDPR/UK GDPR)

For individuals located in the European Economic Area (EEA) or the United Kingdom, we process personal data under one or more of the following legal bases:

A. Legitimate Interests

We may process business contact information where necessary for our legitimate business interests, including:

B2B marketing and outreach;
Responding to business inquiries;
Promoting enterprise technology services;
Improving our services and communications.

We carefully balance our interests against your rights and freedoms.

B. Consent

We rely on consent where required by law, including for:

Newsletter subscriptions;
Certain marketing communications;
Optional cookies and tracking technologies.

You may withdraw consent at any time.

C. Contractual Necessity

We process personal data when necessary to provide requested services or fulfill contractual obligations.

D. Legal Obligations

We may process data where required to comply with applicable laws or regulatory obligations.

6. Marketing Communications

TIC Software may send marketing communications relating to:

Nonstop products;
Nonstop AI services;
Technology consulting;
Industry updates;
Product announcements;
Events, webinars, or related business services.

You may opt out of marketing communications at any time by:

Clicking the unsubscribe link included in our emails;
Contacting us directly;
Emailing privacy@ticsoftware.com.

We do not knowingly send marketing communications in violation of applicable anti-spam or data protection laws.

7. Cookies and Analytics

Our website may use cookies and similar technologies to:

Improve website functionality;
Analyze traffic and user behavior;
Measure marketing performance;
Enhance user experience.

Analytics Providers

We currently use:

Google Analytics;
Brevo (email marketing and communications).

These providers may collect technical and usage information in accordance with their own privacy policies.

You may control cookies through your browser settings and, where required by law, through cookie consent mechanisms.

8. Third-Party Service Providers

We may share personal data with trusted third-party service providers that help us operate our business, including:

Hosting providers;
Email delivery providers;
Marketing automation platforms;
Analytics providers;
Cloud infrastructure providers;
Professional advisors.

We require third-party providers to implement appropriate security and confidentiality safeguards.

9. International Data Transfers

Because TIC Software operates internationally, personal data may be transferred to and processed in countries outside your jurisdiction, including the United States.

Where required by law, we implement appropriate safeguards for international data transfers, including:

Standard Contractual Clauses (SCCs);
Contractual protections;
Adequacy mechanisms;
Security and confidentiality measures.

10. Data Retention

We retain personal data only for as long as reasonably necessary to:

Fulfill the purposes described in this Privacy Policy;
Provide services;
Maintain business records;
Comply with legal obligations;
Resolve disputes;
Enforce agreements.

Retention periods vary depending on the type of information and applicable legal requirements.

11. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Access personal data;
Correct inaccurate data;
Request deletion of personal data;
Restrict processing;
Object to processing;
Withdraw consent;
Request data portability;
Lodge a complaint with a supervisory authority.

To exercise your rights, contact:
privacy@ticsoftware.com

We may request verification of identity before processing requests.

12. California Privacy Rights

If you are a California resident, you may have additional rights under applicable California privacy laws, including rights relating to:

Access to collected information;
Deletion requests;
Correction requests;
Opt-out rights;
Non-discrimination.

TIC Software does not sell personal information as defined under California law.

13. Security Measures

We implement reasonable technical, administrative, and organizational safeguards designed to protect personal data against:

Unauthorized access;
Disclosure;
Alteration;
Loss;
Misuse.

However, no method of electronic transmission or storage is completely secure.

14. AI Services and Data Processing

Certain TIC Software services may include AI-assisted technologies or analytics functionality.

We do not use customer confidential information to train public AI systems without authorization.

Where applicable, customer data processing activities are governed by contractual agreements and confidentiality obligations.

15. Children's Privacy

Our services and website are intended for business and professional audiences.

We do not knowingly collect personal data from children under 13 years of age.

16. External Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of external websites.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

Legal or regulatory changes;
Business practices;
Technology updates;
Service changes.

Updated versions will be posted on this page with a revised effective date.

18. Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, please contact:

TIC Software
185 Great Neck Road, 4th Floor, Suite 453
Great Neck, NY 11021 USA
Email: privacy@ticsoftware.com
Website: https://ticsoftware.com