◆ Support

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Reach our Nonstop support team, download the latest software updates for your TIC products, or find answers in our FAQs and datasheets.

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Talk to the people who build it

Our support team knows HPE Nonstop and our products inside out. Choose the fastest way to reach us.

Call technical support

For urgent production issues, speak to an engineer directly.

(516) 466-7990

Email technical support

For questions, issues and requests that need a written record.

support@ticsoftware.com

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For license keys, renewals, upgrades and new products.

sales-support@ticsoftware.com

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  • Product name and version
  • Your Nonstop system and OS release
  • What happened, and when
  • Error messages, EMS events or logs
  • Steps to reproduce the issue
Software updates

Download the latest releases

Keep your TIC products current with the latest fixes and improvements.

Before you update: review the release notes included with the download, and contact support if you need help planning an upgrade on a production system.

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TIC NavigatorBetaEspañol
Version 2.2.3 · Windows 10/11 (64-bit)

Getting ready to install Navigator? Start with the prerequisite check. It takes a few seconds, changes nothing on your PC, and saves a short report. Email the report to support@ticsoftware.com and we will send the license file for your PC.

  1. Run the prerequisite check and email us the report
  2. Receive your license file from TIC
  3. Download the installer (4 parts) and install
Installer · NavigatorSetup 2.2.3 (ES)4 parts · 110 MB total

How to install: download all four parts, extract each one into the same folder (right-click → Extract All), put your license file in that folder too, then double-click NavigatorSetup-2.2.3-ES.exe. The installer reads the other parts automatically.

Optional: check the download. In PowerShell run Get-FileHash NavigatorSetup-2.2.3-ES.exe -Algorithm SHA256 and compare the result with 358ce3d2ae26da89a802909a281faab8cedca9920d52639839b1215dde9f409d

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FAQs & datasheets

Answers to common questions and the technical details for each product.

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Can't find what you're looking for? Our team is happy to help with anything from a quick question to an upgrade plan.