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Artificial Intelligence Utilized by a Growing Number of Industries


Using Gmail? Chances are your emails are being read every day. Don’t panic yet; it’s only a robot.

Have you wondered how Gmail’s automated responses can suggest phrases that are almost identical to what you plan to reply? Or what about the warning that you forgot to attach a document to the email you were about to send? These phenomena are all the result of artificial intelligence (AI) networks combing through yours and other users' emails to “learn” message patterns and make predictions about what you are going to say next.


Google isn’t the only company investing in AI. Microsoft is reportedly upgrading every one of its software applications to include AI,  and Amazon uses AI to suggest products to its customers and


increasingly intelligent responses through the voice of the personal assistant we know as “Alexa.”

It’s easy to see how AI can improve our daily lives, and now almost everyone is finding a way to benefit, from large corporations to small businesses. According to a report from Narrative Science and the National Business Research Institute, AI adoption has grown by 60% in the last year. Additionally, AI augmentation is estimated to generate $1.9 trillion in business value by 2021.

AI can assist many different industries in improving efficiency. For example, AI technology helps manufacturing companies pinpoint machine components that need to be serviced before they actually fail. This can save companies tremendous amounts of time and money on crisis management, troubleshooting, and delays. AI can also be used in just about every company’s IT department, regardless of the industry. From detecting computer security breaches to solving internal tech support problems, AI has found a job to do in 32% to 44% of global companies’ IT departments.

As a result of the increasing demand, IT companies like HPE have embraced AI with the goal of making it easier for everyone to use. In 2017, they began offering 'Rapid Software Development for AI. It is aimed at simplifying the AI implementation process, which is usually expensive and heavily reliant on resources and infrastructure that handle high levels of data. The Rapid Software Development for AI solution integrates hardware and software that is designed for high-performance computing and deep learning applications. Since 2017, HPE has continued to develop its AI platform, and now offers advising, operational support, and workshops, among other services for AI users.

Many people worry that AI will eventually replace workers. If you’ve ever called Apple customer service and found yourself trapped in a guided automated system rather than speaking to an actual representative, this may seem like a valid concern. However, very few companies are using AI for jobs that could be done by humans, i.e. production line activities (7%) or monitoring bribes and kickbacks (3%). In most cases, AI is being used to enhance jobs already done by humans, help them manage the rising need for IT expertise (think about the onslaught of hacking attempts and ever-growing mounds of data), and even provide job opportunities for more workers in IT departments. In fact, it has been estimated that 20% of enterprises will have positions devoted to “monitoring and guiding” machine learning by 2020.

If AI’s increasing popularity is any indication of its current capabilities, the future could have infinite possibilities. As more and more companies use AI, its capabilities will become smarter, faster, and more useful to our needs. Future advances might allow us to predict diseases before they occur, speed to work on roads packed with autonomous cars, and perhaps one day be saved from the tedium of an overflowing inbox by fully composed email replies, individualized to your style and complete with documents attached.









  1. Markman, Jon. 2018. “Artificial Intelligence Is the Future of Computing.” Markman’s Pivotal Point. April 25, 2018.

  2. Narrative Science. 2019. “Outlook on Artificial Intelligence in the Enterprise.” Narrative Science and the National Business Research Institute.

  3. “HPE AI Enterprise Solutions & Technologies for a Data-Driven World.” n.d. Hewlett Packard Enterprise. Accessed July 24, 2019.

  4. Satya Ramaswamy. 2017. “How Companies Are Already Using AI.” Harvard Business Review. April 14, 2017.

About Transaction Innovation Corporation (TIC) Software:

Founded in 1983, TIC Software was created to address the challenges of keeping Tandem/HP NonStop legacy systems current with ever-evolving “modernization” technology – providing consulting expertise and software solutions designed to keep mission-critical applications up-and-running. Today, we continue to meet these modernization challenges – as well as offer migration solutions to organizations looking to explore other technological options.

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