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Lehigh Valley Health Network turns to TIC Software for Secure Reporting Distribution


"A Passion for Better Medicine" is the tagline for Lehigh Valley Health Network (LVHN), serving communities in the Greater Allentown, Bethlehem and Hazelton regions of Pennsylvania - with over 13,000 health care professionals in four hospitals and over a dozen community clinics, health centers and express care facilities. Recently, Rich Karluk Lead Subject Matter Expert (SME) had the requirement to upgrade their report distribution program to run in a 32-bit environment. The program was originally written by Rich in Visual Basic, working with the 16-bit version of Remote Server Call (RSC).

The original Visual Basic (from 1995) that was installed on each workstation - was moved to run under Citrix - (approximately 4 years ago) providing a much easier environment to maintain. So any solution would have to provide no impact on the Citrix environment.Rich was tasked with researching and addressing this challenge, and as he did many years before; he turned to TIC Software to assist with their application requirements solutions. Rich's responsibilities include maintaining and supporting the organization's HP NonStop (Tandem) servers, operating system and applications - ensuring that these systems keep running - a mission critical assignment in the healthcare industry. The relationship between LVHN and TIC was established in 1993 when the healthcare network was looking for a secure solution to fax medical reports between their various doctors' office locations, as well as to address their other secure data communications needs. The organization has implemented a number of TIC offerings over the years including; TeleFax to securely transmit patient admission and discharge documentation to physician's offices via fax, TelePath which LVHN uses to securely communicate credit and insurance information via encrypted email, TeleMail for automated internal data distribution via emailed PDF and HTML formats, and TeleFTP to distribute large volumes of reports from the server and make them accessible via Web browser.Recently, Rich had the requirement to upgrade their report distribution program to run in a 32-bit environment. The program was originally written in Visual Basic, working with the 16-bit version of Remote Server Call (RSC). Phil from TIC suggested that the code be converted using TIC's Server Object Gateway (SOG) offering - designed to transparently migrate RSC programs to a more robust and function-rich client/server architecture.The new solution passed testing without issue, and is scheduled to migrate into production soon.


"TIC installed SOG environment and converted our Visual Basic program in just a couple of days, replacing RSC," explained Karluk. "Now we can continue to securely access and print the hundreds of daily clinical reports on remote locally attached workstation printers throughout our network - getting that data to those who need it quickly and efficiently. TIC continues to resolve issues quickly, provide expert problem solving and brainstorming of new ideas - we're very happy with our long-term relationship with them."

"Long-term client relationships with people like Rich Karluk are what TIC is all about," stated Phil Ly, President, TIC Software. "We've been fortunate to work with some of the best people and firms in a variety of industries over the years. And the great thing is that most of our clients from years ago - are still clients today. We take pride in our ability to keep providing innovative solutions to keep up with our clients' needs - and get great satisfaction from their ongoing trust in us."

About Lehigh Valley Health Network:

Lehigh Valley Health Network includes four hospital facilities - two in Allentown, one in Bethlehem and one in Hazleton, Pa.; 11 health centers caring for communities in five counties; numerous primary and specialty care physician practices throughout the region; pharmacy, imaging, home health services and lab services; and preferred provider services through Valley Preferred. Specialty care includes: trauma care at the region's busiest, most-experienced trauma center treating adults and children, burn care at the regional Burn Center, kidney and pancreas transplants; perinatal/neonatal, cardiac, cancer care, and neurology and complex neurosurgery capabilities including national certification as a Comprehensive Stroke Center. Children's Hospital at Lehigh Valley Hospital, the only children's hospital in the region, provides care in 28 specialties and general pediatrics. Lehigh Valley Health Network has been recognized by US News & World Report for 18 consecutive years as one of America's Best Hospitals and is a national Magnet hospital for excellence in nursing. Lehigh Valley Health Network's Cancer Center is one of only 21 sites nationwide that partners with the national Cancer Institute's Community Cancer Centers Program. Additional information is available at and by following us on and

About TIC Software:

TIC Software has been providing solutions for the HP NonStop platform since 1983 – predominantly in the banking, financial services and health care markets. The firm’s dedication to creating innovative solutions and providing responsive services has enabled its clients to best leverage modern technology and optimize productivity.

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