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TIC Tech Team: Luann Riley


Luann Riley is a native Ohioan, who holds a degree in Computer Science. She has over twenty-two years of IT experience. She lives in Columbus, Ohio with her husband, with whom she enjoys traveling the world every chance she gets.

Q: How did you come to join TIC?

A: I started my career working as a programmer in the 1980s. While working at the Columbus Metropolitan Library (, which operated on the NonStop, I had the opportunity to meet TIC Software. The firm was handling the resale of a Tandem based web server product called  TAS (Tandem Application Server), which the library purchased to open it up to user access via  Internet. Over the years, we bought several additional products from TIC, including TeleMail. Though I took a break from programming to open a café with my husband, Phil and I kept in touch, catching up here and there when he was in the Columbus area. Ironically, years later, as I was considering re-entering the IT job market, Phil reached out to see if I wanted to help with some freelance COBOL programming. I’ve been with TIC ever since.

Q: What is unique to TIC’s corporate culture and client services approach?

A: I think the care and attention that TIC gives to its clients really differentiates the company. While being results oriented, TIC also values the client’s needs and its return on investment. TIC continuously strategizes with clients on innovative and cost-effective solutions. Inside and outside of TIC, the focus is always team building and cultivating meaningful working relationships with colleagues and clients alike.

Q: What are some of the most memorable projects on which you worked and/or defining client experiences while at TIC?


A: I spend most of my time working as the primary liaison for TIC with Pape. It sounds deceivingly simple to work with only one client account, but I’m kept very busy! Pape is a dynamic company and is consistently looking to improve and evolve its applications and customer delivery systems. I get to work on their top priority modernization initiative using NS SQL, Web Services (SOAPam and LightWave), TOP, Amazon Web Services and other exciting technologies Most recently, Pape upgraded to the NSX, and the subsequent integration projects have been some of the most challenging and interesting work I’ve done while at TIC.


Q: What do you enjoy most about working for a NonStop focused company and the greater NonStop community?


A: My experience in IT has been NonStop-exclusive, so I don’t really have a non-Tandem comparison. I do believe the NonStop product is superior both inside and out. There is a reason that companies with mission critical applications rely on NonStop technology; it’s always on and there when one needs it.


Q: Outside of your professional focus on NonStop, what do you enjoy doing in your spare time?


A: When I’m not working at TIC, I enjoy traveling. Most recently, I spent time in France with my family, and have planned an upcoming trip to Portugal. I also love spending time outside in nature – walking in the woods and such. Additionally, I’m a classically trained pianist, and enjoy playing in my spare time.


Luann and the Eiffel Tower. Paris, France.

About Transaction Innovation Corporation (TIC) Software:

Founded in 1983, TIC Software was created to address the challenges of keeping Tandem/HP NonStop legacy systems current with ever-evolving “modernization” technology – providing consulting expertise and software solutions designed to keep mission-critical applications up-and-running. Today, we continue to meet these modernization challenges – as well as offer migration solutions to organizations looking to explore other technological options.

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