The Importance of "Human In the Loop" for Successful AI adoption
How TIC Navigator Builds Customer Success
For many of our conversations, TIC Navigator is the starting point. It provides Nonstop teams a way to see what is really inside their applications: how programs connect, where business rules reside, and how data moves through the system. By turning dense code and configuration into searchable knowledge, TIC Navigator brings clarity, speeds up change, and reduces the risk of relying on just a few experts who “know how it all works.”
Gabriela Claure
Chief Customer Success Officer
Once that knowledge is visible and easier to share, it becomes much simpler to onboard new staff, plan changes, and tackle modernization projects without feeling like you are digging through a black box. In other words, the technology gives you a better starting point—and a lot more confidence.
TIC Software Clients
Why Human Involvement Still Matters
Even the best AI does not know your history. It does not feel the pressure of your SLAs, or remember the big incident from three years ago that nobody wants to repeat. That is where the human side matters. I stay personally involved with our customers because I want them to have a direct, trusted contact who knows their environment and their teams, not just their current ticket.
When a customer calls or writes, they are not talking to an anonymous queue. They are talking to someone who knows their context, understands what is important to them, and genuinely cares about the outcome.
And if the issue touches something beyond TIC Navigator or any single product—maybe a related technical problem or a process challenge—we do our best to help think it through, share what we have seen elsewhere, or connect them with the right people. The question is never just “Did we answer something about TIC?” It is “Did we actually make things better for this customer?”
Technology Plus Human Touch = Success
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For me, customer success at TIC is built on two complementary strengths. One is a set of advanced solutions—such as TIC Navigator—that help customers maximize the value of their Nonstop environments. The other is a dedicated team focused on ensuring that those tools and insights translate into real operational impact and confidence.
When customers partner with the TIC team, the promise is clear: powerful technology combined with true partnership. We don’t just deliver solutions—we stand beside you, advocate for you, and remain accountable until those solutions work in the real world. Whether your needs are products or services, you can rely on TIC to stand behind you and everything we deliver.
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With Navigator, you can ensure business continuity, reduce operational risks, and create a foundation for future modernization efforts—all while maintaining the exceptional TCO that makes NonStop systems so valuable.
Contact us for a free consultation and see how Navigator can analyze a sample of your code to produce valuable business information.
To learn more please visit us at https://ticsoftware.ai
Contact us via email: sales-support@ticsoftware.com
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GenAI and Knowledgebase: The Way to Build Your Next Nonstop Team
GenAI is Here: Are You Ready to Leverage It for NonStop?
TIC Navigator Unlocks Business Logic in Nonstop Codebase
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About Gabriela Claure
Gabriela has dedicated over 25 years to TIC Software, where she has played a key role in driving client satisfaction and long-term partnerships. As Chief Customer Success Officer, Gabriela leads initiatives focused on helping customers achieve their goals through innovative NonStop solutions and exceptional service. Her deep understanding of a customer-first mindset has made her a trusted advisor to clients and a cornerstone of TIC Software’s success.
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About Transaction Innovation Corporation (TIC) Software:
Founded in 1983, TIC Software was created to address the challenges of keeping Tandem/HP NonStop legacy systems current with ever-evolving “modernization” technology – providing consulting expertise and software solutions designed to keep mission-critical applications up-and-running. Today, we continue to meet these modernization challenges – as well as offer migration solutions to organizations looking to explore other technological options.